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Troubleshooting

Account deletion didn't complete

Last verified: May 2026

Symptoms

You requested account deletion via Settings โ†’ Account โ†’ Delete Account. You typed DELETE and confirmed, but you can still sign in days later, or the request errored out.

How deletion works

  • 1. Settings โ†’ Account โ†’ Delete Account opens a confirmation sheet.
  • 2. Type DELETE in the confirm field and click Delete account. The app calls the server-side delete endpoint immediately.
  • 3. Backend deletes your server-side profile, entitlements, and stats rollups.
  • 4. Your active subscription is not automatically cancelled โ€” you must cancel separately or it keeps billing.

What gets deleted

  • Server-side: profile row, entitlement rows, stats rollups, drift logs, task contexts you uploaded.
  • Auth: your auth user, so the email is free to be used again later.

What stays on your Mac

Account deletion only wipes server-side data. Local data on your Mac survives so you don't lose work mid-block. If you want a fully clean slate, remove these directories yourself after signing out:

rm -f ~/Library/Preferences/com.focusdragon.*.plist
rm -rf "$HOME/Library/Application Support/FocusDragon"
If you have an active subscription, cancel it BEFORE deleting your account. After the auth user is gone you can't open the billing portal from the app โ€” you'll have to email support with the receipt.

If the delete sheet errors out ("Couldn't delete account. Check your connection and try again."), retry on a different network or contact support at focusdragon.app/contact with the email address on the account.

Still stuck? Contact support